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Unit was replaced by Amazon, Second unit exhibited the same issue. What is the next plan of repair?

Hello, If this is the same 2.4 that is on the website, I have already reflashed it, Also there is no attachment to the message. Thanks!

v2.4, Brand new install (second one for second vehicle). New one initially would allow enabling wifi, currently will not, I have tried flashing 2.4 and did not resolve. Any Solutions, I really don't want to have to unwire the car to get it replaced.