Google Traduction :
Hello,
I have had the A129 Pro Duo 4K for 1 year and 1 month, and the front camera no longer works. It stopped suddenly, and never restarted, whether with the cables in the car, or on the computer, or on the electrical outlet.
So I contacted Viofo customer service (Dane Ji), and they weren't even shocked to learn that the camera didn't last over 1 year ... they only offered me 20 % of commercial gesture, which is totally shameful !!!
It is not normal that the camera does not work anymore when it is up to date and not old !!!
Only 1 year and 1 month !!!!!!!!!!
As if by chance, it no longer works just after the end of the warranty ... The competitors, and in particular Blackvue, have no problem ... they are much more traders!
I asked Dane Ji for a minimum 50% commercial gesture, although logic would dictate an outright replacement of the front camera; obviously, since this request, I have not heard from Dane Ji ....
In short, I will keep you informed of the follow-up given to this case, but know that I will already inform the various specialized media, internet, Facebook etc ...
THIS IS UNACCEPTABLE !!!!
Hello,
I have had the A129 Pro Duo 4K for 1 year and 1 month, and the front camera no longer works. It stopped suddenly, and never restarted, whether with the cables in the car, or on the computer, or on the electrical outlet.
So I contacted Viofo customer service (Dane Ji), and they weren't even shocked to learn that the camera didn't last over 1 year ... they only offered me 20 % of commercial gesture, which is totally shameful !!!
It is not normal that the camera does not work anymore when it is up to date and not old !!!
Only 1 year and 1 month !!!!!!!!!!
As if by chance, it no longer works just after the end of the warranty ... The competitors, and in particular Blackvue, have no problem ... they are much more traders!
I asked Dane Ji for a minimum 50% commercial gesture, although logic would dictate an outright replacement of the front camera; obviously, since this request, I have not heard from Dane Ji ....
In short, I will keep you informed of the follow-up given to this case, but know that I will already inform the various specialized media, internet, Facebook etc ...
THIS IS UNACCEPTABLE !!!!