Problem with intermittent recording once installed...

[SWoMP]

I purchased an A129 Pro Duo in July from Viofo UK, your reseller here.

I have been having problems with the unit stopping recording after running for a while.

I've been through the process of test and reformatting the SD cards (also supplied by Viofo UK).

I have also tested the HK3 hardwire kit by running the camera directly from it. This last test has come back with a complete set of recording for a 50 mile, 1.5 hours time period.

I'm therefore concluding that the problems I have had are due to the GPS Mount.

Is it possible to get this replaced?

Many thanks,

JohnK

 

[Capture Your Action]

Check the GPS mount for appropriate power. See attached image.

If power to the mount is fine/stable, then there could be an issue with the ribbon cable that runs from the GPS mount to the main board.

 

[SWoMP]

OK. Will do that tomorrow...

 

[VIOFO-Support]

Could you please try using the supplied short USB cable in your car to connect the USB port on the dashcam's body side and a power bank? If the dashcam records well with the rear dashcam connected, it means the GPS mount may have a problem.

 

[SWoMP]

Hi. Did that this morning. Recording was solid for over an hour.
I did also try using the accessory usb cable to power the camera in the car whilst travelling and again, it recording was solid and fine.
I also checked the voltage pins on the GPS mount and it was ok at 5V, BUT of course I couldnt do this whilst moving and the problems I've had have all been after the car has been moving for a while.

I'd agree, it all seems to point to the GPS mount.
Thnx

 

[VIOFO-Support]

It's good to know this. You bought this dashcam in July. So it's still under warranty. Please contact Viofo UK, they'll help you with it. Then you can get a replacement more quickly.

 

[SWoMP]

I've contacted Viofo UK and they are happy to replace it. However, they requested a ticket no. so I logged in to the Support.viofo.com site and created a ticket. Support authorised a camera replacement but Viofo UK cant see the ticket thread so have asked for an RMA number, a request I passed on... Then support said they needed to see the Invoice for the product. Why is all this so difficult? Viofo UK must have a copy of the Invoice - cannot you talk to each other?

 

[SWoMP]

Viofo UK have now come up trumps with instructions with how and where to return camera for new one one.

 

[VIOFO-Support]

Hi Sir!

Sorry for the late reply! As we just spent a weekend. Is everything ok now?

 

[SWoMP]

In process. Camera to go back to supplier tomorrow (holiday today) for them to send replacement. Thankyou.