Viofo A119S does not start up correctly

[Terry Haebich]

Was a working unit that seems to have stopped working in December 2018 (going by date/time stamp on the recorded videos) - only noticed this after it started continuously beeping until power removed a week ago.

When DC power is connected via the car's Viofo supplied USB cable, a USB power plug or PC USB port (both with two different USB cables), the <REC button lights, the power on delay of about 10 seconds occurs and then unit beeps and VIOFO is displayed on the screen but that's it - VIOFO remains displayed until power is removed and capacitor discharges.

I have tried all sorts of combinations of the control buttons (including during the unit power on), the reset button and version 4.0 firmware upgrade (<REC button flashes as if the upgrade is occurring and the firmware file is deleted from the SD card).

I raised a fault call with Viofo support on 03Feb19 but have had no response.

Thanks,
Terry

 

[VIOFO-Swin]

When power removed, the LED shut off immediately or not? If immediately off, it is the problem of the capacitor, please contact with the distributor for warranty.

 

[Terry Haebich]

The unit does not shutdown immediately i.e. as per above comment - "VIOFO remains displayed until power is removed and capacitor discharges."

It took a while but Viofo support responded to my support ticket. After retracing my diagnostic steps and getting the same result I have been asked to send the unit to them to do "hands on" analysis (comment was that this issue is normally fixed by a firmware upgrade)

 

[Capture Your Action]

Might want to check the image sensor cable connection before sending. Remove and re-seat the cable from the main board. If the ribbon cable has become loose somehow, it will cause the camera to hang on the Viofo splash screen. Worth a check before paying to ship back to China.

 

[Terry Haebich]

Thanks for the input but I cannot check as I sent the unit at lunchtime today. I have asked Viofo support to let me know what they find.